Effective of: 3 January 2024

These Terms and Conditions ("Terms") apply to your access to and use of the Website and Web application Payatsafe provided by Deep Liquidity Limited, registration code 122913, address Suite 4.3.02, Block 4, Eurotowers, Gibraltar, GX11 1AA, Gibraltar ("We", "Us", and "Our").

Our website is payatsafe.com.

Our contact details are [email protected].

1.APPLICATION AND SERVICES

You can access the Application through Our website.

Through the Application, you can access the following services "Services":

• Use of the Application.
• Virtual Asset Services - provisioning a virtual asset wallet/account and providing virtual asset exchange and transfer services.
• Virtual IBAN issuing - for fiat currency deposits and withdrawals.

Your use of the Application and Services is governed by these Terms.

Services are provided in cooperation with Our third-party provider(s). Your use of the Services is hence additionally subject to the terms of our third-party provider(s) which you must accept before using the Services.

Virtual Asset services are provided, and Virtual IBAN issuing and transacting is made available by Striga Technology OÜ (registry code: 16298772), address: Sepapaja 6, Tallinn, Estonia, in accordance with its terms and conditions.

2.ACCOUNT CREATION

If you wish to use the Services, you must create an account in the Application. Your account must be linked to a valid e-mail address, and you must create a password that you will be using to log in to your account. Requirements of Our third-party service provider(s) apply for account creation and access to Services.

Your password to access the Application is stored by Us.

• Strong Password Requirements: We enforce the use of strong passwords by requiring a minimum length, a mix of uppercase and lowercase letters, numbers, and special characters. This makes passwords harder to crack through brute-force attacks.
• Hashing and Salting: When storing passwords, we use cryptographic hashing algorithms like bcrypt or SHA-256 along with a unique salt for each password. This ensures that even if the password database is compromised, attackers can't easily reverse-engineer the passwords.
• Encryption in Transit and Storage: Passwords are transmitted securely over HTTPS and stored in encrypted databases. This protects them from interception during transmission and unauthorized access to the stored data.
• Multi-Factor Authentication (MFA): We offer the option for users to enable multi-factor authentication, adding an extra layer of security beyond just passwords. This typically involves a combination of something the user knows (password) and something they have (like a mobile device for receiving a one-time code).
• Regular Security Audits and Updates: We conduct regular security audits to identify and patch vulnerabilities. This includes staying up-to-date with the latest security standards and promptly applying patches and updates to the system.
• User Education: We educate users about the importance of strong passwords and security best practices. This includes encouraging them to use unique passwords for each account, avoid sharing passwords, and be cautious of phishing attempts.
• Password Expiry and Account Lockout Policies: We implement password expiry policies to prompt users to change their passwords regularly. Additionally, we enforce account lockout policies to prevent brute-force attacks by locking out accounts after a certain number of failed login attempts.
• Secure Password Recovery Mechanisms: We provide secure password recovery mechanisms that require additional verification steps to prevent unauthorized access to accounts.

3. FEES

We charge the following fees for the Services we provide through the Application:

Fee type	Amount
Virtual Asset Deposit	Choose between 1€
Virtual Asset Withdrawal	Choose between up to 1€ This fee is in addition to the network-fee-based fee collected by Our third-party provider.
Virtual Asset Trading	Choose between 1€
Fiat Withdrawal	Choose between up to 1% on the withdrawel amount min of 5 EUR
Magazzini Alimentari Riuniti	Giovanni Rovelli

We collect the above fees through our third-party provider Striga Technology OÜ. We guarantee that we instruct Striga Technology OÜ to debit the fees payable by you from your account in accordance with the pricing applicable to you. We assume sole liability for compensating charged fees to which you have not consented.

4.SYSTEM SECURITY AND DOWNTIMES

• Firewalls and Intrusion Detection Systems (IDS): We deploy robust firewalls and IDS to monitor and filter incoming and outgoing network traffic, helping to prevent unauthorized access and detect potential security breaches.
• Regular Security Patching and Updates: We regularly update and patch our systems with the latest security fixes and updates to mitigate vulnerabilities and protect against emerging threats.
• Encryption: We encrypt sensitive data both in transit and at rest using industry-standard encryption algorithms, ensuring that data remains secure even if intercepted or compromised.
• Access Control and Authentication: We implement strict access control measures and authentication mechanisms to ensure that only authorized personnel can access sensitive systems and data.
• Regular Security Audits and Penetration Testing: We conduct regular security audits and penetration testing to identify and address any potential security weaknesses or vulnerabilities proactively.
• Employee Training and Awareness: We provide regular training and awareness programs to our employees to educate them about security best practices and ensure they remain vigilant against security threats such as phishing attacks.
• Disaster Recovery and Business Continuity Planning: We have comprehensive disaster recovery and business continuity plans in place to minimize downtime and ensure the continuity of operations in the event of a security incident or disaster.

Maintenance, Downtimes and Uptime:

• Scheduled Maintenance: We schedule routine maintenance activities during off-peak hours to minimize disruption to our services. Customers are notified in advance of any planned maintenance that may impact service availability.
• Emergency Maintenance: In the event of urgent security patches or critical system updates, we may need to perform emergency maintenance. While we strive to keep downtime to a minimum, the safety and security of our systems and data are our top priority.
• Service Level Agreements (SLAs): We adhere to SLAs to ensure that any unplanned downtime is kept within acceptable limits. Our SLAs define the maximum allowable downtime and outline the compensation or remediation measures in case of SLA breaches.
• Continuous Monitoring: We employ continuous monitoring systems to detect and respond to any issues or anomalies in real-time, allowing us to proactively address potential downtime or security threats before they escalate.
• Uptime Guarantee: We guarantees that the our Service will be available 99% of the time during each calendar month, excluding scheduled maintenance.

5.DATA PROCESSING

We process your personal data in accordance with our Privacy Policy.

To the extent we process your data upon the instructions of Striga Technology OÜ, we act as a data processor, but upon processing any additional personal data and/or for additional purposes, we act as a data controller.

6.CUSTOMER SUPPORT

Channels of Communication: Customers can reach our customer support team through various channels, including:

• Email: [email protected]
• Phone: +34 671 345 072
• Live Chat: Available on our website during business hours
• Helpdesk Ticketing System: Accessible through our website or customer portal

Reasonable Deadlines for Response:

• Email: We aim to respond to emails within 24 hours during business days.
• Phone: Our phone lines are open during business hours, and customers can expect to speak with a representative promptly or leave a voicemail for a callback within 24 hours.
• Live Chat: Customers can chat with a support representative in real-time during business hours.
• Helpdesk Ticketing System: Tickets are addressed in the order they are received, and our goal is to respond within 24 hours during business days.

Complaints and Claims Handling:

• Complaints: We take customer complaints seriously and aim to resolve them promptly and fairly. Upon receiving a complaint, our team investigates the issue thoroughly and communicates with the customer to address their concerns.
• Claims: For claims related to our products or services, customers can reach out to our customer support team through any of the available channels. We assess claims promptly and provide updates on the status of the claim within a reasonable timeframe.

Escalation Process: If a customer support request, complaint, or claim requires escalation, we have established procedures in place to ensure that issues are addressed by the appropriate personnel promptly.

Feedback Mechanisms: We welcome feedback from our customers as it helps us improve our products and services. Customers can provide feedback through surveys, online reviews, or directly to our customer support team.

24/7 Support for Critical Issues: For critical issues impacting business operations, we offer 24/7 support with dedicated personnel available to provide assistance and resolve issues as quickly as possible.